FAQs

Standard Delivery is FREE — yay! 🎉📦💚

Need your plant babies faster? 🪴⚡
We’ve got you covered with Express Shipping — just select it at checkout! 🛒✨
Additional charges apply and will be calculated automatically 💳📬

We do our best to keep your plant babies’ time in the box super short so they arrive happy, healthy, and ready to thrive 🌱💚

📅 We ship orders Monday to Friday to all Australian states.
But if we spot bad weather ⛈️ or long public holidays 📆 on the delivery route, we may hold off shipping to protect your plants 🌿✨

🚚 Standard delivery (after dispatch) usually takes 2–14 business days, depending on your location and how busy the season is 🎄🌸

If dispatch is delayed more than a few business days (excluding holidays), we’ll reach out and keep you in the loop 💌

Thanks for your patience, your green friends are worth the wait! 🌼📬

We’d love to share our leafy treasures worldwide… but sadly, we don’t deliver internationally 🌱✈️💔

To keep our plants safe and comply with quarantine regulations, we currently ship within Australia only 🇦🇺📦

Thanks for understanding — your plants are worth protecting! 💚🌿

We send all orders with Australia Post 🇦🇺 — if they can reach you, so can we! 🌏💚

⚠️ Please note: Due to quarantine rules, we can’t ship live plants or soil to WA, TAS, or NT. But don’t worry — everything else is good to grow! 🌿✅

We’d love to welcome you in person, but unfortunately, our nursery isn’t open to the public due to health and safety regulations 🚷🌿

In a rush? ⏱️ No problem — just let us know and we’ll do our best to fast-track your order! 💨📦

All our available plants are listed right here on the website 🌱🛒
But if you’re hunting for something special, feel free to send us an email at admin@ozcosy.com.au 💌✨

We’re always happy to help you find your perfect plant match! 🌼💚

We send our leafy friends all across Australia — from big cities to remote corners, and even out to the islands! 🇦🇺🪴💌

Got a street address 🏠 or a PO Box 📮? No worries — we’ll get your plants there safe and sound 🌿✨

No matter where you grow, we’ll help bring the greenery to you 💚🌱