At OzCosy, we carefully hand-pack every order to ensure plants arrive healthy, hydrated, and ready to thrive. Despite our precautions, issues can occasionally happen. Here’s what you need to know:

Reporting an Issue

  1. Check your order immediately upon arrival.

  2. Contact us within 48 hours at 0478417376 or admin@ozcosy.com.au

What We Can Help With

Plants damaged or in poor condition:

  • We will offer a credit or replacement if available. Minor leaf yellowing or natural shedding does not count.

Wrong plant variety or color:

  • We will issue a credit or send replacements. Notify us as soon as possible, especially if a plant has flowered.

In what cases can we not help?

Wrong plant ordered or changed mind:

  • We cannot accept returns or issue refunds for plants purchased in error.